Send Customer’s Top FAQ
Send Shipping Insurance allows for Package Protection at checkout, unlocking full coverage and seamless resolutions for any shipping issues while your order is in transit.
In the event that your purchase was damaged or lost in transit, we work with retailers and shipping carriers to navigate the claims process so you don’t have to.
Submit a claim here.
Please include your original order number from the retailer and your tracking number from the shipping carrier.
Also, include photos of your damaged items and your package. If a package is lost in transit and you cannot take a photo of the packaging, a screenshot of the tracking information will work.
Send Shipping Insurance will refund the cost of the item(s), a partial refund, or replace your order with the same item from the retailer. Shipping costs, taxes, custom and duty fees, and the Send Shipping Insurance premiums are not eligible for refunds.
Send Shipping does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. At our discretion, we may offer a partial refund depending on the severity of the cosmetic damage.
Send Shipping may require further evidence of the damaged item (i.e. more photos, etc.)